Team Leader, Housekeeping
General
o Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
o Ensures all opening and closing duties are implemented in accordance with established standards.
o Conducts daily shift briefings.
o Follows up on work and maintains logbook.
o Knows and strictly follows all established cleaning procedures.
o Prepares Room/Public Area crew work assignment sheet.
o Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
o Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
o Conducts Quality Room/Public Areas Inspections.
o Maintains proper par stock of inventory items.
o Reports all maintenance deficiencies immediately.
Rooms
o Coordinates with Front Desk concerning room status and others.
o Ensure the following procedures are implemented according to standards:
Key Procedure
DND (Do Not Disturb)/Double Locked
Baby Sitting
Room Discrepancy
Lost & Found
Room Safety Deposit Box
Loan Item
Loss & Breakage
Pest Control
Defect Item
o Updates room status into Fidelio (Hotel’s PMS).
o Conducts Linen Inventory in pantry.
o Responds to special requests from guests such as extra bed, baby cot, iron etc.
o Assists where necessary with the making up of rooms and turndown service.
o Coordinates pantry and trolley set-up.
Linen & Uniforms
o Knows and strictly follows the step-by-step procedure of wardrobe and linen exchange.
o Conducts Linen and Uniform Inventory.
o Checks the condition of all Uniforms and Linen. Repair/discard any damaged Uniforms and Linen.
o Ensures the stock for Uniforms and Linen is adequate.
o Ensures regular maintenance of the sewing machine.
Job Type: Full-time
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift