Sales Manager

General

o Major responsibility on Corporate business segment and others as assigned.

o Set up appropriate filling system of existing and potential accounts, keep up to date and properly categorized.

o Maintain prompt response to all enquiries or correspondence from customers and prospects.

o Assure the proper handling, use and maintenance of office equipment of the work areas.

o Provide other marketing support services to the superior and other sales staff as directed.

o Develop new business for the property and maintain business relationship with potential and existing accounts.

o Ensures the fulfillment of customer’s requirement and commitment based on assigned market.

o Sell guest room, banquet facilities and other thing, follow up old accounts and to constantly seek for new accounts through sales calls, building blitzes, newspaper lead or other sources.

o To create immediate awareness of the product both in local and international market.

o To update Delphi system by updating data and activities accurately.

Sales & Marketing

o Sell guest rooms, banquet room and other facilities such as special promotion packages by physical sales call and telemarketing.

o Research and report market intelligence and competitive information such as average rate, sales activities, and special promotional campaigns.

o Establish strong account base and maintain good relationship with customers, both bookers and In- House guest.

o Develop regular sales action program in consultation with Supervisor in order to achieve individual goals and objectives.

o Make a minimum of 4 or more calls per day, of which two (2) must be new customers. Sales calls report must be submitted for review once a week.

o Organize regular visits in accordance to a predetermined plan.

o Ensures the availability of after-sales services to customers.

o Regular sales servicing and coverage according to customer’s potentials and requirement.

o Defines guest requirements precisely and ensures services are provided according to sales commitment.

o Conducts hotel inspection for customers and ensure all important guest are well taken care of.

o Negotiates prices with customers in order to achieve maximum results and productivity.

Administrative

o Assist in the annual planning of his/her designated market in coordination with Supervisor.

o Maintains and updates database of designated customers for customer servicing and property information updates and direct mailing campaigns.

o Submits Weekly sales reports and customer’s feedbacks to Supervisor.

o Ensures that customer’s invoicing corresponds to sales commitment and services rendered.

o Ensures that new customers have no negative credit references.

o Records the statistics of his or her sales efforts and accounts.

o Submits monthly goals and objectives, Weekly Sales Call Plan and maintain database

of all key accounts.

o Maintain and implement sales database system.

o Prepare special reports as and when it may be required.

o Ensure attendance and participation to the Division’s meeting through customer feedback; competition information, sales coverage reports on new sales leads, potential customers covered, problems arising and uniformly develop sales and marketing plans.

o Confirms verbal proposals to customers in writing.

o Report customer feedback and complaints to Department concerned and see to it that necessary action is done to appease clients or customers.

Technical Responsibilities

o Submits sales performance of his/her designated accounts with analysis and recommends strategies to achieve set goals and objectives.

o Recommend the solutions and strategies to further improve the performance.

o Customer’s requirement has to inform to operational staff for efficient customer servicing at certain level.

o Negotiate and efficiently uncover customer’s needs and wants and offer corresponding property service and facilities in order to make a sale.

Commercial Responsibilities

o Keeps one abreast with product knowledge and competitive activities and strategies.

o Keeps track of respective market’s price acceptance and pricing strategies of competitive hotels.

o Closely keep track of competition (sites, prices, service offered) on a regular basis quarterly or more offer as needed.

§ Human Responsibilities

o Closely coordinate and supervise client’s administrative requirement with his/her designated sales coordinator.

o Encourage customer loyalty and strengthen client relationship with both bookers and in-house guests by hotel inspection, meal entertainment and special activities.

Public Relations Responsibilities

o Develop & foster good rapport with the public, the industry, customers and members of the trade in an effort to ensure and promote a good image of property.

§ Direct Liaison

o Reports directly to the ADOS / DOS.

Functional Liaison

o Sales Manager maintains contacts with all the other departments of the property.

o Maintains and ensures fulfillment of client’s requirement with the operation staff.

§ External Liaison

o Sales Manager maintains contacts with professional people, and designated companies assigned to him/her.

Replacement & Temporary mission

o In his/her absence, SM may be replaced first by another sale.

o Take up new assignment/duties as and when required by the Supervisor. SM may be call upon to undertake activities outside his/her own area and to publicize hotels other than his/her own for specific market / accounts.

o To be ready and responsible when assigned to perform any other duties as designated by management.

Job Type: Full-time

Pay: RM4,500.00 - RM7,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday