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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Central Customer Service Coordinator (Japanese Speaker)

RM 5,000 - RM 5,000 / month
Checking job availability...
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Position Title: Central Customer Service Coordinator (Japan)

Location: 1 Sentral, Kuala Lumpur (Accessible by public transport - LRT)

Working arrangement: Hybrid mode

Purpose

  • To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
  • To ensure all enquiries within the mailbox are attended too within the agreed SLA
  • To provide administrative support to the GCS and LCS (local customer service) team.
  • May receive assignments from senior support personnel as required.

Main responsibilities and tasks

  • Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
  • Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
  • Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
  • Alert LCS that if the order value exceeds the existing authorised credit limit and policies
  • Actively use system for understanding on customer specific information and requirements
  • For each quote / order processed, ensure specific customer requirements are addressed
  • Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
  • Highlight improvements and process learnings to the team leads/ manager
  • Participate and contribute in team discussion and training
  • Performing miscellaneous job-related duties as assigned
  • Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
  • Accept assigned rostered overtime work, if required
  • Comply the standard process and protocol

Qualifications

  • Candidate must possess at least a Diploma in any fields
  • Fresh graduates are encouraged to apply
  • At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic (for experienced candidates)
  • Fluent in English & Japanese (minimum N3)- both writing and speaking
  • Required skill(s): Computer Literate (Good in MS Office)
  • Able to prioritize, customer oriented with excellent communication and interpersonal skills.
  • Good planning and organizing skills
  • Good analytical skills, attention to detail and meticulous.
  • Ability to work independently with minimal supervision, positive attitude and a good team player.
  • Able to meet deadlines through good time management and allocation of priorities
  • Desire to succeed in a challenging environment and able to work under pressure.
  • Pleasant character, resourceful & able to work with sincerity on own initiative.

If you're interested in the position, kindly apply directly by clicking the "Apply" button or email your resume to [email protected]

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development
  • Work from home

Application Question(s):

  • How long is your notice period?
  • How much is your expected salary?

License/Certification:

  • JLPT certificate (Required)

Work Location: In person