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Junior Customer Service (Japanese Speaker)

RM 4,000 - RM 6,000 / month

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Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms

Qualifications

  • At least 1-3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Public holidays: Replacement leave will be provided.
  • Excellent communication skill in English & Japanese
  • Experience dealing with Japanese Customer

Benefits for permanent staff:

  • Hybrid work schedule (3 days in the office, 2 days from home)
  • Language allowances up to RM1,500 (based on skills)
  • 13th-month Annual Wage Supplement (AWS), paid out every December
  • Annual leave, medical leave, marriage leave, examination leave
  • Insurance, outpatient medical coverage, employee purchase scheme, complimentary products, recognition awards, and more.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your expected salary?

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Japanese (Required)
  • Bahasa (Preferred)

Work Location: In person