Japanese Customer Support Executive
RM 3,000 - RM 6,000 / month
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Responsibilities for Level 1 Support:
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
- Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
- Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
- To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
- License issue and provision to customer.
- Periodic Maintenance Announcement.
Requirements:
- Applicant must be willing to work on rotational shifts & 4 days in a week.
- Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).
- Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
- Good communication & writing skills in English, Bahasa & Japanese is an advantage.
- Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
- Must be energetic, positive minded and good team player.
- Fresh graduates who are interested to start their career in an IT help desk center
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM6,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- Are you ok to work 4-days a week but on a 12-hour shift?
- Are you ok to work in Kota Damansara?
- Do you have N1 grade in your JPLT test?
Education:
- Diploma/Advanced Diploma (Required)
Language:
- Japanese (Required)
Work Location: In person