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Japanese Customer Support Executive

RM 3,000 - RM 6,000 / month

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Responsibilities for Level 1 Support:

  • Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
  • Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
  • Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
  • To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
  • License issue and provision to customer.
  • Periodic Maintenance Announcement.

Requirements:

  • Applicant must be willing to work on rotational shifts & 4 days in a week.
  • Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).
  • Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
  • Good communication & writing skills in English, Bahasa & Japanese is an advantage.
  • Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
  • Must be energetic, positive minded and good team player.
  • Fresh graduates who are interested to start their career in an IT help desk center

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you ok to work 4-days a week but on a 12-hour shift?
  • Are you ok to work in Kota Damansara?
  • Do you have N1 grade in your JPLT test?

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • Japanese (Required)

Work Location: In person