Operations Agent - Mandarin Support (Normal Hours)
RM 3,000 - RM 4,500 / month
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Position: Operation Agent - Call Centre
HQ: Kuala Lumpur
Working Days: Monday - Friday
Working Hours: 8.30am-5.30pm
Job Purpose: We are seeking a dedicated and efficient Contact Center Representative to assist customers request via system.
Day to day responsibilities:
- Process customer requests under the specific function for traditional life, ILP and Term policies in accordance to guidelines, service standards and quality;
- Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement
Job Requirements:
- Keen learner and able to work independently
- Hardworking, meticulous and dedicated team player.
- Keen eye to details and ability to work under pressure.
- High level of integrity, take accountability of work and good attitude.
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- What is your expected salary?
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Required)
Work Location: In person