Senior Specialist - HR Services (EDA)

Job Purpose

Support to develop and administer HR Employee Data Administration/Shared Services processes to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.

Key Tasks

• Administer assigned HR Employee Data Administration/Shared Services processes by setting appropriate delivery/ quality standards and timelines.
• Check for patterns of errors/ repetitive issues and rectify the same, else escalate complex issues for resolution.
• Support other team members on recurring errors and issues related to specific assigned HR services.
• Maintain reports and data related to assigned HR services, as per set standards and guidelines.
• Gather inputs and feedback from HR Partners and employees on HR services rendered or needed and share with Supervisor.
• Maintain an effective relationship with vendors and HR Partners to assist in issue resolution.
• Support vendor management to ensure seamless delivery of HR Employee Data Administration’s day-to-day operations.
• Support in meeting KPIs and service levels.
• Active participation in process improvement initiatives to increase service level standards.
• Participate in HR projects to support Business HR goals/objectives.
• Maintain and review SOP / documentation regularly to ensure relevance.
• Form an active part of HR Services, contributing to a positive team spirit.

Stakeholder Management

• May influence others within the job area through explanation of facts, policies and practices.
• Support and interact primarily with colleagues of own function.
• Build relationships and understand customer and key stakeholders' interests and concerns.
• Address task-related issues appropriately to maintain work relationships.

Management Responsibilities

• Individual contributor without direct responsibility for leading others.
• Support Team Leader on overall operations, including managing of escalations.

Skills

HR Policies, Business Requirements, Personnel Management, Recruiting, Interviews, Contract Law, Payroll, Tax, HRIS, Employee Benefits, Employee Training, Employee Relations, Talent Management, Organizational Design, Service Delivery, Customer Relationship Management, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.

Qualifications & Key Requirements

Education Level

• Bachelor’s Degree
• HR certification preferred

Experience Level

• Possess more than 6 years work related experience in similar field, preferably in an HR Shared Service Centre.
• Exposure with relevant key aspects of HR processes including Talent, C&B, ER / IR, etc.
• Business understanding.
• Proven experience of building and maintaining relationships.
• Strong interpersonal skills and able to communicate effectively at all levels.
• Able to handle high volume of work and adapt to changes.