Technical Lead - Deskside Support
Salary undisclosed
Checking job availability...
Original
Simplified
Job Summary
- Provide IT support to Cognizant internal users.
- Provide field support to offshore IT team.
- Location IT asset management
Key Responsibilities
- Driving & Monitoring Queue for ticket closure and SLA control.
- Escalation Tracking and own till closure.
- Maintaining local asset tracker and sustain online SNOW AMDB accuracy.
- Induction and KT to newly joined associates.
- VIP support.
- Responsible for Floor Management parameters.
- IT problem tracking and closure for the location.
- Provide support for IT infra outages (emergency support needed during offhours)
- End point compliance remediation and Software Harvesting (unauthorized software uninstallation).
- Technical troubleshooting for any application software/OS on Desktops/Laptops/Apple Mac devices.
- Printers and Multifunctional device support.
- Intune Support on Phone
- VNET / Video Conference support.
- Hands & Feet support for implementation & Maintenance activity in Hubroom (off hour support needed)
Job Requirements
- Good English Communication Skill
- Experience in MS windows OS / Intune
- Experience in OS imaging
- Basic knowledge on network infra structure and Cloud.
Good to have
- Microsoft Active Directory Skillset
- Network knowledge
#LI-JM1
#LI-CTSAPAC