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Manager, Housekeeping - 5 star Hotel
RM 7,000 - RM 9,000 / month
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Job Summary:
We are seeking an experienced and dedicated Housekeeping Manager to oversee and ensure the highest standards of cleanliness and hygiene throughout our resort. This role requires a detail-oriented leader with a passion for guest satisfaction and the ability to manage a dynamic team.
Key Responsibilities:
- Develop, implement, and enforce housekeeping procedures and standards to maintain impeccable cleanliness and hygiene across the resort.
- Work closely with the front office, maintenance, and other departments to ensure a smooth and seamless guest experience.
- Monitor and maintain inventory levels of cleaning supplies and equipment, ensuring timely reordering when necessary.
- Address any housekeeping-related guest complaints or maintenance issues quickly and effectively, ensuring guest satisfaction.
- Conduct regular inspections of guest rooms, public spaces, and back-of-house areas to ensure compliance with cleanliness standards and procedures.
- Identify and implement corrective actions to address any deficiencies, and ensure that follow-up procedures are executed.
- Provide continuous training to the housekeeping staff on cleaning techniques, safety protocols, and customer service standards.
Respond to guest feedback and special requests in a courteous, efficient, and timely manner.
Collaborate with the front office team to anticipate guest needs and ensure personalized service.
Requirements:
- Proven experience in housekeeping management, ideally in a resort or hospitality environment.
- Strong leadership abilities with a talent for motivating and inspiring a team.
- Excellent communication and interpersonal skills.
- Meticulous attention to detail with a focus on cleanliness, organization, and guest satisfaction.
- Strong problem-solving and decision-making capabilities.
- Ability to work effectively under pressure in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: RM7,000.00 - RM9,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Performance bonus