Training Associate (Learning & Development)

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

Responsibility Statements

• Communicates directly with clients and training participants on questions, revisions, issues, and classroom support.
• Identifies client and training participant issues and escalates appropriately.
• Schedules and plans classroom facilities in support of classroom delivery and other events.
• Reserves and books classrooms and manage printing and shipping of materials.
• Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
• Assists clients with intake forms for logistics support and Learning Management System (LMS) data entry.
• Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities.
• Generates and distributes client learning reports including rosters, learning completion and attendance, and survey results.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job Requirements

• Good communication skills (English)
• Good experience on Microsoft Excel & other Microsoft applications
• Experience managing Learning Management System (LMS) would be an advantage.
• Experience in managing ticketing tools such as ServiceNow would be an advantage.
• Must be able to work on shift rotating.
• Fresh graduate is encouraged to apply.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Schedule:

• Afternoon shift
• Day shift
• Holidays
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus