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Manager, Front Office - 5 star Hotel
RM 5,000 - RM 7,000 / Per Mon
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Job Description:
- Oversee the daily operations of the front office, ensuring smooth and efficient service delivery to guests.
- Manage and supervise front desk staff, including receptionists and guest service agents, ensuring high standards of service and professionalism.
- Handle guest check-ins and check-outs, ensuring a seamless and welcoming experience for all guests.
- Address guest inquiries, complaints, and concerns in a timely and effective manner, ensuring guest satisfaction.
- Monitor and manage room availability, reservations, and room assignments, ensuring accurate booking and occupancy levels.
- Maintain and ensure the accuracy of all front office records, including guest information, payment details, and any special requests or notes.
- Ensure proper cash handling and billing procedures are followed, including processing payments and issuing invoices.
- Coordinate with other departments, including housekeeping, maintenance, and food & beverage, to meet guest needs and ensure smooth operational flow.
- Train, motivate, and evaluate front office staff, providing feedback and coaching to ensure the team meets performance standards.
- Implement and enforce hotel policies and procedures to ensure efficient operations and guest safety.
- Handle special requests, VIP guest services, and event coordination as needed.
- Assist in managing shift schedules, ensuring adequate coverage for peak times.
- Ensure compliance with all hotel safety and security protocols.
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Performance bonus