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Jobs or company...

Junior Executive/Executive (HomeCare Service Team) - Open to Candidates from Sabah & Sarawak

RM 2,300 - RM 2,800 / month
Checking job availability...
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We are seeking two dedicated professionals to join our team: Junior Executive/Executive as below: (Note: Candidates from Sabah and Sarawak are welcome to apply and need to work in Shah Alam.)

Position 1: Junior Executive/Executive

To lead, monitor and support in handling activation and new product or service development

Responsibilities:

1. New Service Planning & Development

  • Pre-plan new services: Prepare and organize ideas for launching new services, considering what will work best for the company.
  • Develop new service SOP (Standard Operating Procedures) and MOT (Moments of Truth): Create guidelines and important service interaction points to ensure smooth and consistent service delivery.
  • Coordinate with other departments: Work with teams across the company to make sure everything is in place for the new service.
  • Track development progress: Keep an eye on the progress of the new service to ensure everything is ready by the launch date.

2. Service & Quality Enhancement

  • Review and preview services: Regularly check how current services are doing and look for ways to improve them.
  • Update or improve SOPs and MOTs: Adjust existing procedures and key service moments to enhance the customer experience.
  • Deliver the best service experience: Ensure that customers receive excellent service and that their needs are met consistently.

3. Monthly Operations – Service Report

  • Compile and review service reports: Collect data and prepare a report each month to track how well the services are performing. Use this report to identify any areas that need improvement.

Position 2: Junior Executive/Executive

To lead, monitor and support in handling service planning operation, report and analysis. (Note: Candidates from Sabah and Sarawak are welcome to apply and need to work in Shah Alam.)

1. Daily Operation Report

  • Sales Report: Prepare and review the daily sales report to track sales figures and performance.

2. Sales Analysis

  • Sales performance analysis: Analyze how well sales are doing and identify areas for improvement.
  • Sales trend: Track sales trends to understand patterns and make informed decisions.

3. SQC (Service Quality Control) Analysis

  • Service Quality performance and analysis: Evaluate the quality of service provided and identify areas for improvement to ensure high standards.

4. Service Forecast

  • Regional and state service job forecast and analysis: Predict and analyze future service needs in different regions and states to plan ahead.

5. Expansion & Recruitment

  • Recruitment and expansion analysis and planning: Analyze and plan for hiring new staff and expanding the team or business.

6. Tools & Service Ordering

  • Monthly tools ordering: Order tools and equipment needed for the month to support operations.

7. Oracle

  • Purchasing of first batch tools and Non-Inventory items: Use the Oracle system to purchase essential tools and other items not kept in regular inventory.

8. Car Subsidy

  • Review car subsidy request and prepare monthly subsidy report: Check car subsidy requests and prepare a report on monthly subsidy payments.

Job Requirements (For Both Positions):

  • Open to applicants from Sabah & Sarawak
  • Candidate with minimum SPM/Diploma/Degree level qualification
  • Required language(s): English or Bahasa Malaysia and or Mandarin would be an added advantage
  • Proficient in Microsoft Office (Microsoft Excel, Microsoft Words)
  • Analytical Skills, Attention to Detail, Strong Communication Skills.
  • Able to work independently with a positive character and willing to take up new challenge.
  • Work Location: Shah Alam, Selangor
  • Willing to relocate to Shah Alam for this position

Job Type: Full-time

Pay: RM2,300.00 - RM2,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your expected salary?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Service Operation: 1 year (Required)
  • Sales: 1 year (Required)

Language:

  • Mandarin (Preferred)