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Supervisor, Retail Operations (Based KLIA2)

RM 2,500 - RM 4,000 / month

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Job Descriptions:

A Supervisor, Retail Operations is needed for efficient retail operations, requiring strong organizational skills, excellent communication, and exceptional customer service. Collaborating with departments, optimize processes, drive business growth, and achieve sales KPIs.

  • Oversee the day-to-day operations of retail outlet to ensure smooth functioning.
  • Greeting Customers and to provide excellent customer service to promote and upsell store products according to customer needs.
  • Ability to manage payments via POS transactions and responsible for cash receivables.
  • Monitor inventory levels and coordinate with the procurement team to ensure adequate stock availability.
  • Conduct regular store inspections to assess cleanliness, organization, and adherence to company standards.
  • Address any operational issues promptly and implement solutions to improve overall performance.
  • Implement strategies to enhance the overall customer experience and drive customer loyalty.
  • Address customer complaints and inquiries in a timely and professional manner.
  • Communicate effectively with internal stakeholders to align operational activities with company objectives.

Job Requirements:

  • Bachelor's degree / Diploma in Business Administration, Retail Management, or related field with minimum 2 years of related working experience in retail operations.
  • Proven experience in retail operations management, preferably in a supervisory or leadership role.
  • Fluent in Bahasa Malaysia & English in both written and speaking. Fluent in Mandarin will be an added advantage.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills.
  • Demonstrated leadership abilities, including team management and development.
  • Results-oriented mindset with a focus on achieving targets and driving business growth.
  • Proficiency in Microsoft Office Suite and retail management software.
  • Must be wiling to work in KLIA2 airport.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Afternoon shift
  • Day shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Sepang (Sepang): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • what is your expected salary?
  • What is your current salary?
  • Are you working now?
  • How long is your notice period?

Experience:

  • Retail sales: 1 year (Required)

Language:

  • English (Required)
  • Mandarin (Required)

Work Location: In person