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SUMMARY OF THE ROLE:
- IT Service Desk Officer
- Working at Johor Bahru, Malaysia
- Provide support, service, and solutions to internal customers according to service level agreements.
- Continuously improve departmental standards and procedures, and proactively contribute to the improvement of technology.
- Provide 1st level & 2nd level end-user support cascaded by the IT Service Desk
- Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
- Engaging with business stakeholders, gathering requirements, and prioritizing demands to drive Regional and Global IT projects or initiatives.
- Minimum Degree in IT or equivalent
- 1-3 years’ experience with IT infrastructure and service support
- Experience in supporting Business Applications, Microsoft Office Suite, Networking, Activate Directory Domain, Windows OS
- Team player and able to work with minimal supervision
- Service-minded and good problem-solving skills
- Experience with main stream ticketing system (TOPdesk, Servicenow, etc.) (Advantageous)
- Certification in ITIL/ISM or similar (Advantageous)
- You will have an opportunity to learn and grow
- You will work with highly professional and knowledgeable colleagues sharing local and global objectives
- Health Insurance & Medical Benefits
- Annual Leaves. We offer annual leaves to our employees to enjoy their quality time with family and friends.
- Regional & International exposure? Collaborating with Regional & Global teams on a continuous basis.
- Join us and find out more!
- Get in touch – www.linkedin.com/in/manish-kumar2
- Take a look at mammoet.com
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