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IT Service Desk Officer

Salary undisclosed

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SUMMARY OF THE ROLE:
  • IT Service Desk Officer
  • Working at Johor Bahru, Malaysia
WHAT YOU’LL BE DOING:
  • Provide support, service, and solutions to internal customers according to service level agreements.
  • Continuously improve departmental standards and procedures, and proactively contribute to the improvement of technology.
  • Provide 1st level & 2nd level end-user support cascaded by the IT Service Desk
  • Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
  • Engaging with business stakeholders, gathering requirements, and prioritizing demands to drive Regional and Global IT projects or initiatives.
WHAT YOU’LL NEED:
  • Minimum Degree in IT or equivalent
  • 1-3 years’ experience with IT infrastructure and service support
  • Experience in supporting Business Applications, Microsoft Office Suite, Networking, Activate Directory Domain, Windows OS
  • Team player and able to work with minimal supervision
  • Service-minded and good problem-solving skills
  • Experience with main stream ticketing system (TOPdesk, Servicenow, etc.) (Advantageous)
  • Certification in ITIL/ISM or similar (Advantageous)
WHAT YOU’LL GET:
  • You will have an opportunity to learn and grow
  • You will work with highly professional and knowledgeable colleagues sharing local and global objectives
  • Health Insurance & Medical Benefits
  • Annual Leaves. We offer annual leaves to our employees to enjoy their quality time with family and friends.
  • Regional & International exposure? Collaborating with Regional & Global teams on a continuous basis.
  • Join us and find out more!
WANT TO KNOW MORE?:
  • Get in touch – www.linkedin.com/in/manish-kumar2
  • Take a look at mammoet.com

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