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IT Technical Support Executive (English/Mandarin)

RM 2,300 - RM 4,600 / month

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Responsibilities:

  • Provide continuous technical support via telephone and email related to the product
  • Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
  • Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
  • Conducting basic probing to determine the next action for any software related to enquiries

Requirements:

  • Excellent English & Mandarin verbal communication skills
  • Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
  • Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
  • Must be willing to work on rotational shifts
  • Must be willing to work in Ara Damansara

WHY JOIN US:

  • Monthly fun and exciting staff activities
  • We are located nearby shopping malls and housing area

Benefit:

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation
  • Nice Working Environment
  • Free Shuttle Van Provided from Various Location
  • Accommodation Provided
  • Fun Filled Environment with Events and Activities/ Team Outing

CAREER GROWTH & TRAINNING PROGRAMS:

  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
  • iSTAR – System for Appraisal & Rewards – The STAR training is to help employees to identify their weakness and to develop future leaders for the company.
  • English Training – provides English trainings to employees who would like to improve their communication & business writing skills.
  • IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

Job Type: Full-time

Pay: RM2,300.00 - RM4,600.00 per month

Education:

  • STM/STPM (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • English (Preferred)
  • Mandarin (Preferred)
  • Cantonese (Required)

Expected Start Date: 02/19/2025