IT Technical Support Executive (English/Mandarin)
RM 2,300 - RM 4,600 / month
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Responsibilities:
- Provide continuous technical support via telephone and email related to the product
- Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
- Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
- Conducting basic probing to determine the next action for any software related to enquiries
Requirements:
- Excellent English & Mandarin verbal communication skills
- Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
- Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
- Must be willing to work on rotational shifts
- Must be willing to work in Ara Damansara
WHY JOIN US:
- Monthly fun and exciting staff activities
- We are located nearby shopping malls and housing area
Benefit:
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Nice Working Environment
- Free Shuttle Van Provided from Various Location
- Accommodation Provided
- Fun Filled Environment with Events and Activities/ Team Outing
CAREER GROWTH & TRAINNING PROGRAMS:
- Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
- iSTAR – System for Appraisal & Rewards – The STAR training is to help employees to identify their weakness and to develop future leaders for the company.
- English Training – provides English trainings to employees who would like to improve their communication & business writing skills.
- IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.
Job Type: Full-time
Pay: RM2,300.00 - RM4,600.00 per month
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- English (Preferred)
- Mandarin (Preferred)
- Cantonese (Required)
Expected Start Date: 02/19/2025