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Customer Service cum Product Packager

RM 1,500 - RM 1,999 / month

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Customer Service: - Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers needs to achieve satisfaction. - Provide accurate, valid and complete information by using the right methods and tools. - Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communications procedures, guidelines and policies. - Providing product or service information. - Processing orders, forms and requests. - Establishing and maintaining customer relationships. Product Packager: - Pack, weigh and label appropriately completed product for shipment. - Inspecting packages to ensure they are nit damaged. - Follow all company guideline regarding packaging to ensure item arrive at their destination / customers. - Keep complete records of packages including delivery notes, invoices, etc. - Keep a clean work area throughout the working hour. - Assisting the production department when needed during peak season. Example: product packaging and product clipping.