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Customer Service Specialist

RM 2,800 - RM 3,500 / month

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  • Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
  • Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
  • Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.
  • Comply with all company procedures and policies including Code of Conduct, EH&S.
  • Identify potential customer needs / opportunities to grow business by providing high human touch.
  • Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end-to-end process.
  • Work with and support our customer service team to maintain and support customer expectations.
  • Responsible for maintaining and updating customer information.

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • How long is your notice period?
  • This is a shift-based job, are you able to work on rotational shift & weekend?

Work Location: In person