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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
K

CUSTOMER SERVICE

  • Full Time, onsite
  • Kyocera Document Solutions Malaysia Sdn Bhd
  • Subang Jaya, Malaysia
RM 2,200 - RM 2,200 / month
Checking job availability...
Original
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JOB RESPONSIBILITIES

1. Handle Customer Inquiries and Issues

  • Handle customer inquiries and resolve customer problems by phone call or assign technician for visit within the time frame.
  • Assist customers remotely or dispatch technician for onsite visits.
  • Provide reasonable alternative solutions to resolve customer problems and arrange for a technician assistant if needed.
  • Follow up closely with respective technician to ensure that breakdown calls are attended to and CRM cases are closed in the system.
  • Obtain SRV reports from technicians via WhatsApp or Google Drive and update into the CRM system to confirm issues resolution.

2. Customer Interaction and Service Standards

  • Maintain a high level of professionalism with clients and customers, providing the highest standards of customer service and ensuring all company policies are followed.
  • Interact with customers daily, responding to their questions and guiding them to appropriate services using the support information obtained from customers.
  • Evaluate and clarify the issues faced by customers and update in the CRM system immediately.
  • Utilize correct escalation procedures on issues outside the range of his/her

expertise

3. Order and Inventory Management

  • Receive, verify, organize and coordinate toner supply order to ensure fulfilment and customer satisfaction.
  • Assist in monitoring, checking and suspending supplies and services to debtors with long outstanding accounts, including releasing orders upon approval by Superior.

4. Reporting and Communication

  • Prepare, compile and submit daily/monthly reports to the Supervisor.
  • Through understanding of CRM system to produce necessary reports and other customer usage information as needed.
  • Communicate and interact with other departments to solve customer needs and specific copier problems.
  • Liaise with relevant departments for follow up actions related to consumables.

5. Collaboration and Knowledge Sharing

  • Maintain good interaction with other customer service support and technicians to effectively achieve company goals, objectives and tactical operations.
  • Work closely with other departments (Sales, Admin and Technical Team) to stay updated on Kyocera products and services to support other departments when needed.

6. Other responsibilities

  • Carry out other tasks or projects assigned by the Management/Superior from time to time.

JOB REQUIREMENT

  • Minimum Diploma, or equivalent qualification in any field
  • At least one (1) year of working experience as customer service or a related field
  • Fresh graduates are encouraged to apply
  • Experience working in the copier industry is an added advantage
  • Experience in handling customer inquiries and resolving issues efficiently
  • Excellent verbal and written communication skills in English and Bahasa Malaysia
  • Strong problem-solving skills and the ability to think critically
  • Customer oriented mindset with a passion for providing excellent customer service
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software

Interested candidates are encouraged to apply via email a comprehensive resume stating qualifications, employment history, current & expected salary, and recent photograph to hr [at]dmy[dot]kyocera[dot]com and partiban[at]dmy[dot]kyocera[dot]com.

Job Type: Full-time

Pay: From RM2,200.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care: 1 year (Preferred)

Expected Start Date: 03/03/2025