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SCOPE OF ROLE:-
Overall responsibility to ensure that the Lounge Operations is in order effectively, including all aspects of service, monitoring operations procedures, manage team members, monitor guest satisfactions.
RESPONSIBILITIES:
- To manage, ensure and monitor efficiency and smooth operations.
- To monitor and ensure systems implemented and regulatory requirements are conducted in a consistent manner.
- To manage budget and control cost.
- To analyse monthly profit and loss and costing.
- To brief, orientate and train new staff.
- To provide leadership to a team staff.
- To ensure high standard of reporting method and all important information are shared to all staff.
- To monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.
- To ensure timely preparation of management report and to monitor and supervise on all administrative matters.
- To assist in the staff recruitment and training.
- To monitor on manning strength and scheduling.
- To monitor and recommend staff overtime and leave requirements.
- To analyse overall operations performance and to identify key area for continues improvement.
- To implement procedures as directed by the management.
- To ensure and manage operational functions in effective and economical manner.
- To coordinate with the Sales department and to oversee the entire preparation for group or special events usage of the lounge, meet and greet transportation requirements etc.
- To follow-up and to monitor the process of the event until it is finalized and concluded.
- To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To undertake other jobs assigned by management from time to time.
REQUIREMENTS:-
- Bachelor's degree or equivalent experience.
- 3 - 5 years' of relevant experience.
- Proven experience in a fast-paced environment.
- Strong analytical and critical thinking skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- Excellent communication and people skills.
Job Type: Full-time
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Senai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- Able to start immediately?
Experience:
- Manager: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person