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Customer Service
RM 2,000 - RM 2,500 / month
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1. Develop & Align Customer Service Strategy
- Ensure customer service efforts directly contribute to company growth, brand loyalty, and retention goals.
- Align customer support operations with business objectives.
2. Optimize Multi-Channel Support
- Standardize responses across WhatsApp, email, social media, and live chat to provide a seamless customer experience.
- Integrate communication channels for consistent interactions across platforms.
3. Enhance Customer Experience & Build Trust
- Implement a customer-first approach to service to drive satisfaction, loyalty, and long-term retention.
- Focus on responsiveness, transparency, and delivering value to enhance trust.
4. Minimize Refunds & Returns
- Improve product education and pre-sales support to set clear expectations, reducing the need for refunds and returns.
- Address potential issues proactively to prevent dissatisfaction.
5. Improve Fulfillment & Logistics Coordination
- Collaborate closely with warehouses and courier partners to ensure timely and accurate deliveries.
- Keep customers informed about their order status to reduce uncertainty.
6. Create SOPs & Automate Support
- Establish standard operating procedures (SOPs) for handling customer inquiries, complaints, and order tracking.
- Implement automation where possible to streamline support, such as FAQs, chatbots, and automated status updates.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (Preferred)
Work Location: In person