Assistant Sales Manager/ Sales Manager

Basic job purpose:

The key objective is to grow incremental and new sales for the business while simultaneously reducing customer turnover.

Roles & responsibilities:

• Responsible for Corporate Room & Event Sales for the hotel.
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Promptly qualifies all sales leads. Responds within 24 hours to all inquiries, leads and correspondence from prospects, customers and referral.
• Effectively plan calls, maintenance of existing accounts while focusing on new accounts to increase the overall customer base.
• Adequately services all accounts as assigned by the DOS/DOBD. Sales calls required by the Sales Manager are a minimum of 25 per week.
• Increase sales to meet or exceed all established sales goals as outlined in the marketing plan.
• Follow up and carries out all established office policies and procedures. Properly maintains all files and accounts to established guidelines (follow up system).
• Maintains a professional appearance in accordance to the guidelines set by the hotel.
• Reacts promptly to requests by the SGM/DOBD for reports and other assignments by their given due dates.
• To attend business related functions within your area of responsibility.
• To understand & adhere to the Quality Service Standards (QSS) set by the hotel.
• To perform any other duties as assigned by the Management from time to time.
• Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

Skills & experience:

• Degree/Diploma in Hospitality Management or related.
• Extensive knowledge of sales and proven ability to plan and execute sales target effectively with a strong sense of detail.
• Minimum 2 - 5 years experience in hospitality industry with proven sales track record.
• Capable of creating and implementing sales strategies that will ensure achievement of set goals and target.
• Able to handle both rooms and catering functions.
• Possess good interpersonal skills.
• Possess own transportation.
• Knowledge of current hospitality industry trends.

Job Type: Full-time

Pay: From RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How long is your notice period?
• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Hotel Sales department: 2 years (Required)
• Assistant Sales Manager: 1 year (Required)

Work Location: In person

Application Deadline: 03/15/2025
Expected Start Date: 03/03/2025