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Internship - Customer Service Department

RM 1,000 - RM 1,200 / month

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Requirements:

  • Currently enrolled in a degree program (e.g., Business Administration, Customer Service, Communications, Marketing, or a related field).
  • Strong communication and interpersonal skills.
  • Customer-focused attitude with the ability to problem-solve.
  • Ability to multitask and handle a variety of customer requests.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) or similar tools.
  • Excellent time management skills and attention to detail.
  • Previous customer service experience (preferred, but not required).

Responsibilities:

  • Assist the customer service team in responding to customer inquiries via phone, email, and chat.
  • Help resolve customer issues and complaints in a professional and timely manner.
  • Process customer orders, returns, and exchanges efficiently.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other departments to resolve complex issues or escalate as necessary.
  • Help in preparing customer service reports and analyzing feedback.
  • Assist with managing the customer feedback process and provide suggestions for improvements.
  • Contribute to creating a positive and helpful experience for all customers.
  • Perform general administrative duties as needed.

Job Type: Internship
Contract length: 4 months

Pay: RM1,000.00 - RM1,200.00 per month

Benefits:

  • Free parking

Schedule:

  • Monday to Friday

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person