Internship - Customer Service Department
- Internship, onsite
- Sushi King Sdn.Bhd.
- Subang Jaya, Malaysia
RM 1,000 - RM 1,200 / month
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Requirements:
- Currently enrolled in a degree program (e.g., Business Administration, Customer Service, Communications, Marketing, or a related field).
- Strong communication and interpersonal skills.
- Customer-focused attitude with the ability to problem-solve.
- Ability to multitask and handle a variety of customer requests.
- Proficiency in Microsoft Office (Excel, Word, Outlook) or similar tools.
- Excellent time management skills and attention to detail.
- Previous customer service experience (preferred, but not required).
Responsibilities:
- Assist the customer service team in responding to customer inquiries via phone, email, and chat.
- Help resolve customer issues and complaints in a professional and timely manner.
- Process customer orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments to resolve complex issues or escalate as necessary.
- Help in preparing customer service reports and analyzing feedback.
- Assist with managing the customer feedback process and provide suggestions for improvements.
- Contribute to creating a positive and helpful experience for all customers.
- Perform general administrative duties as needed.
Job Type: Internship
Contract length: 4 months
Pay: RM1,000.00 - RM1,200.00 per month
Benefits:
- Free parking
Schedule:
- Monday to Friday
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person