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Jobs or company...
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Duty Manager (Front Office)

RM 3,400 - RM 3,400 / month
Checking job availability...
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Reporting directly to the Front Office Manager, is responsible for the overall day to day operations of the hotel whilst on duty. At all times, Duty Manager – DM is expected to lead by example. The Duty Manager is responsible and accountable, under the direction of the Front Office Manager for the efficient overall day to day operations of the hotel whilst on duty and responsible for engendering team spirit and motivation in all staff. He/she is also expected to be a “hands on” Manager.

Roles & responsibilities:

1. Responsible for the overall day to day operations of the hotel whilst on duty

2. To conduct shift briefing, training and meeting.

3. Ensure front office shift checklist is completed and adhered.

4. Provide excellent service to hotel guests by attending to their respective request promptly, efficiently and courteously upon arrivals, during their stay and departure.

5. Handle and attend to guest’s complaint and special requests in a professional manner, ensuring service recovery provided at all times.

6. Inspect all VIP arrival rooms and ensuring amenities are provided and if with transportation arrangement made.

7. To report and ensure all guest related incident are logged daily.

8. To adhere to the Standard Operating Procedure (SOP) of the Hotel while on duty at all times.

9. Perform other duties as deemed necessary by immediate manager.

Skills & experience:

Qualifications

· Minimum in SPM required.

Experience

· Minimum 3 years as front office assistant manager/supervisor with previous experience would be an added advantage.

Skills

· Must be fit, work independently efficiently and as team while maintaining a courteous disposition towards guest at all times.

· Guest service oriented, good interpersonal skill and positive attitude.

· Able to communicate in English, Bahasa Malaysia, Mandarin or other language is an advantage.

· Knowledge and familiar in operating of OPERA system for front office and reservation

· Able and willing to work on shift, night duty, weekend and public holiday

· Efficiency and accuracy in performing duties, sharing feedback and suggestions.

· Pleasant, courteous and caring attitude.

· Appearance and grooming.

· Good internal and external relationship.

· Punctual and honesty.

Benefits:

  • 5 days week work
  • Inpatient and Outpatient Medical Coverage
  • Term Life Insurance Coverage
  • Optical/ Dental Allowance
  • Meal provided
  • Uniform Provided
  • Additional Leave
  • Performance Incentive
  • Career Growth Opportunities

Job Type: Full-time

Pay: From RM3,400.00 per month

Schedule:

  • Afternoon shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • How long is your notice period?
  • What is your expected salary?

Education:

  • STM/STPM (Preferred)

Experience:

  • Front Office Supervisor: 2 years (Preferred)
  • Front Office in Hotel Industry: 3 years (Preferred)

Language:

  • Mandarin (Preferred)

Application Deadline: 03/16/2025
Expected Start Date: 04/01/2025