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Customer Service Assistant

  • Full Time, onsite
  • Sunway Medical Centre Velocity, Cheras Maluri KL
  • Cheras, Malaysia
RM 1,800 - RM 2,500 / month

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Job responsibilities

  • Be the face of our hospital, providing exceptional customer service and assistance to our patients and visitors
  • Guiding and navigating patients and visitors throughout the hospital, ensuring they reach their destinations efficiently.
  • ⁠Suggesting doctors based on patient needs and preferences.
  • Providing directions to various departments and clinics within the hospital.
  • Escorting patients to their respective clinics when necessary.
  • Assisting with any inquiries or concerns from patients and visitors, providing helpful and accurate information.
  • To address to all customers’ feedbacks promptly and professionally

Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to remain calm and composed in fast-paced environments.
  • Knowledge of hospital layout and services preferred.
  • Previous experience in customer service or hospitality roles is a plus.
  • Fluency in multiple languages is advantageous.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Afternoon shift
  • Day shift

Supplemental Pay:

  • Overtime pay

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)