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Requirements & Qualification
- Diploma's in English, communications, technical writing, journalism, or a related field with 3 years relevant working experience.
- Exceptional written and verbal communication skills to create clear, accurate, and user-friendly material.
- Ability to translate technical information into easily understandable content.
- Proficiency in using documentation and content management tools, such as Microsoft, Adobe, content management systems (CMS), or video editing software, depending on the format of content (document or video).
- Proven ability to develop and maintain a variety of material, including user manuals, product guides, FAQs, and knowledge base articles.
- Experience in collaborating with subject matter experts and team members to gather information and validate content.
- Ability to update documentation to reflect changes in products, processes, or policies.
- Familiarity with relevant industry standards and best practices for documentation.
- Attention to detail to review and edit documentation for accuracy, clarity, and consistency.
- Ability to ensure that documentation aligns with the organization's branding and style guidelines.
- Proficiency in performing regular quality checks on existing documentation to identify areas for improvement.
Responsibilities
- Develop and maintain a wide range of documentation, including user manuals, product guides, FAQs, and knowledge base articles.
- Collaborate with subject matter experts and team members to gather information and validate content.
- Ensure that documentation is clear, accurate, and user-friendly.
- Organize and categorize documentation for easy retrieval by team members and clients.
- Update documentation to reflect changes in products, processes, or policies.
- Ensure that documentation adheres to relevant industry standards and best practices.
- Promote the use of documentation as a knowledge-sharing tool within the organization.
- Support knowledge-sharing initiatives and encourage team members to utilize documentation for reference and training.
- Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section /department.
- Review and edit documentation for accuracy, clarity, and consistency.
- Ensure that documentation aligns with the organization's branding and style guidelines.
- Perform regular quality checks on existing documentation to identify areas for improvement.
- To perform any other task as assigned by the Lead and Middle Management.
Job Type: Full-time
Pay: RM3,000.00 - RM3,600.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Location:
- Bandar Baru Bangi (Preferred)
Work Location: In person
Expected Start Date: 02/24/2025