Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

L2 Service Engineer

RM 3,500 - RM 5,000 / month
Checking job availability...
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Requirements & Qualification

  • Diploma / Bachelor’s degree in Information technology, Computer Science or any related field. - Possess a professional certificate is desirable (e.g CompTIA A+, Microsoft Certified, ITIL CSP,CCXP,CTSS,CITP, CHDP)
  • Minimum 3-5 years of working in a customer support role, with a focus on Tier 2 technical support and complex issue resolution.
  • Demonstrated expertise in diagnosing and troubleshooting complex technical problems.
  • Strong technical knowledge of the company's products and services, including advanced features and configurations.
  • Proficiency in utilizing troubleshooting tools and diagnostic techniques.
  • Exceptional problem-solving skills to address escalated technical issues and provide effective solutions.
  • Ability to collaborate with other departments, such as Technical Operations, to resolve complex problems.
  • Ability to collaborate with other departments, such as Technical Operations, to resolve complex problems.
  • Strong client relationship management skills, especially during challenging support cases.
  • Deep understanding of product functionality, configurations, and advanced features.
  • Commitment to staying updated on product enhancements and industry trends.
  • Excellent written and verbal communication skills to effectively communicate technical information and resolutions to clients and team members.
  • Ability to collaborate with Tier 1 Support and other departments to ensure seamless issue resolution.
  • Commitment to continuous learning and staying current with industry best practices and evolving technologies.
  • Strong commitment to delivering exceptional customer support and ensuring client satisfaction.
  • Ability to adapt to changing technical environments and emerging challenges in customer support.

Responsibilities

  • Prepare process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.
  • Handle escalated client issues and provide advanced technical support.
  • Utilize in-depth product knowledge to diagnose and troubleshoot complex problems.
  • Collaborate with other departments, such as Technical Operations, to resolve issues effectively.
  • Maintain a deep understanding of product functionality, configurations, and advanced features.
  • Stay updated on product enhancements and industry trends.
  • Contribute to the development of knowledge base articles for Tier 1 Support.
  • Serve as a point of escalation for complex client inquiries, ensuring timely resolution.
  • Maintain strong client relationships, especially during challenging support cases.
  • Gather client feedback to drive product improvements and enhancements.
  • To perform any other task as assigned by the Middle Management.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Location:

  • Bandar Baru Bangi (Preferred)

Work Location: In person

Expected Start Date: 02/24/2025