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RESERVATION OFFICER

RM 2,100 - RM 2,300 / month

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JOB DESCRIPTION

  • Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
  • Check on the internal booking system and make the booking for the guest.
  • Obtain payment information and run credit/debit card payments when required.
  • Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
  • Send and receive emails and monitor the inbox for bookings.
  • Take and manage online booking through the online booking system.
  • Provide outstanding customer service to all guests at all times.
  • Follow up with guests who may have had an issue with online or telephone bookings.
  • Manage the booking schedule effectively.
  • Arrange or rearrange dates with clients when there is no space for their selected dates.
  • Ensure management and receptionist staff are kept up-to-date with bookings.

REQUIREMENT

  • SPM/Certificate, Diploma
  • Excellent written and verbal communication skills
  • Adept with controlling a busy switchboard with an excellent telephone manner
  • Excellent customer service skills
  • Good computer skills, with knowledge of booking systems, both in-house and online
  • Hands-on experience of taking credit/debit card payments over the phone and in-person
  • Able to effectively prioritize own workload and work well under pressure

Job Type: Full-time

Pay: RM2,100.00 - RM2,300.00 per month

Supplemental Pay:

  • Overtime pay