
RESERVATION OFFICER
RM 2,100 - RM 2,300 / month
Checking job availability...
Original
Simplified
JOB DESCRIPTION
- Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
- Check on the internal booking system and make the booking for the guest.
- Obtain payment information and run credit/debit card payments when required.
- Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
- Send and receive emails and monitor the inbox for bookings.
- Take and manage online booking through the online booking system.
- Provide outstanding customer service to all guests at all times.
- Follow up with guests who may have had an issue with online or telephone bookings.
- Manage the booking schedule effectively.
- Arrange or rearrange dates with clients when there is no space for their selected dates.
- Ensure management and receptionist staff are kept up-to-date with bookings.
REQUIREMENT
- SPM/Certificate, Diploma
- Excellent written and verbal communication skills
- Adept with controlling a busy switchboard with an excellent telephone manner
- Excellent customer service skills
- Good computer skills, with knowledge of booking systems, both in-house and online
- Hands-on experience of taking credit/debit card payments over the phone and in-person
- Able to effectively prioritize own workload and work well under pressure
Job Type: Full-time
Pay: RM2,100.00 - RM2,300.00 per month
Supplemental Pay:
- Overtime pay