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Customer Service Officer (Manufacturing) - Mandarin Speaker - 5 Days Work

RM 2,800 - RM 4,500 / month

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Job Description:

  • Manage large amounts of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday