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Assistant Lounge Manager
RM 4,000 - RM 4,999 / month
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- To supervise the entire lounge operation on a day-to-day basis. - To monitor system implemented and regulatory requirements are conducted in a consistent manner. - To coordinate with the other supervisors on all operational matters. - To brief each other on matters on their respective shift, or assignment to be carried out which would cascade to the next shift. - To brief, orientate, and train new staff. - To ensure that consistent services are rendered and maintain at the lounge. - To train, in accordance with the guidelines, all new CSO. To supervise all CSO, trainees/students, and housekeepers. - Staff grooming check before commencement of each shift, i.e. uniforms, nails, shoes, nametags, hair, etc. - To manage staff overtime requirements or recall for duty on their days off (if required). - To check and ensure all Daily Management Report (DMR) figures are correct and email before 10 am daily basis. - To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied and placed. - To control and monitor “Lost and Found” items. - To monitor the work schedule of Housekeepers. - To check and ensure all lounges cleanliness is in accordance with standards. - Must be familiar with the flight schedules on customer airlines using the lounge. - Must have good knowledge in general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc. - Must be well versed with the different currency conversion rates. - To prepare staff duty roster on a monthly basis. - To monitor the daily manpower of individual lounges. - To carry out or delegate staff for meet and greet services whenever required to. - To train the rest of the CSO on the use of computers and how to assist passengers when they require assistance. - To take initiative to identify areas for improvement and participate in continual improvement activities. - To undertake other jobs assigned by superior from time to time