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Field Service Technician (JB Branch) - (Ref: AR)
RM 3,500 - RM 3,999 / month
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Summary: We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Responsibilities: • Provide technical support and service barcode equipments (printer & scanner) at customer site. • Manage all on-site installation, repair, maintenance and test tasks. • Diagnose errors or technical problems and determine proper solutions. • Comprehend customer requirements and make appropriate recommendations /briefings. • Build positive relationships with customers. • Produce timely and detailed service reports. • Propose the service contract. • Do & submit quotation to customer. • Gather information competitor (label, ribbon & printer) and old SATO printer model.