Operation Manager

• Supervise day-to-day operations of all outlets, ensuring efficiency and adherence to company standards. • Coordinate and streamline workflows across departments (kitchen, service, logistics, etc.). • Monitor inventory levels and coordinate with suppliers for timely stock replenishment. • Lead, train, and motivate staff to maintain high service standards and achieve business goals. • Lead, train, and motivate staff to maintain high service standards and achieve business goals. • Conduct performance evaluations and provide feedback for team development. • Resolve staffing issues and manage scheduling to ensure smooth operations. • Ensure exceptional customer service by addressing complaints and implementing feedback for continuous improvement. • Collaborate with marketing teams to promote customer-centric initiatives and events. • Develop and manage budgets to achieve revenue and profit targets. • Monitor operational expenses, control costs, and maximize profitability. • Analyze sales data and prepare performance reports for management. • Ensure all outlets comply with health, safety, and hygiene regulations. • Conduct regular audits to maintain quality and operational consistency. • Identify areas for operational improvement and implement best practices. • Contribute to the development and execution of business strategies. • Monitor industry trends and competitor activities to stay ahead in the market. • Build strong relationships with suppliers and negotiate contracts for optimal pricing and quality.