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Network Engineer Support, technical support engineer, IT job

  • Full Time, onsite
  • IDC TECHNOLOGIES GLOBAL SOLUTION SDN BHD
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,999 / month

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Key Responsibilities : • Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7. • Work closely with cross-functional teams to coordinate problem resolution. • Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner. • Evaluate customer needs to suggest upgrades or additional features. • Record and maintain knowledge collected from each issue in a central location. • Other duties as required. Minimum Requirements • Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline. • Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure • Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues. • High degree of analytical and problem-solving skills. • High degree of organization, attention to detail and an ability to multi-task. • Must be able to work in rotating shifts.