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IT Support Intern
- Internship, onsite
- ServeDeck Innovation Sdn Bhd
- Kuala Lumpur, Malaysia
RM 1,200 - RM 1,499 / month
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Company Culture and Environment: At ServeDeck, we offer an open, modern, and flexible working environment with a fun atmosphere. As an intern, you will have the opportunity to gain hands-on experience with cutting-edge technologies while being supported by your teammates and team lead. You will also get valuable exposure to niche domain knowledge. Objectives: As a Support Intern, you will be the first point of contact for our customers, assisting them with their queries and resolving basic technical issues. You will ensure customer satisfaction by delivering prompt and professional support via chat and email. This role offers a valuable opportunity to gain hands-on experience in customer support processes and technical troubleshooting. Learning Opportunities: 1. Customer Support: • Respond to customer inquiries via chat and email in a timely and professional manner. • Provide accurate information and guidance on company products and services. 2. Technical Troubleshooting: • Identify, troubleshoot, and resolve basic technical issues reported by customers. • Ensure clear communication to customers regarding issue resolution steps. 3. Issue Escalation: • Escalate unresolved or complex technical issues to Level 2 (L2) support, providing all necessary details for a seamless handover. 4. Ticket Management: • Adhere to established processes to log, track, and update support tickets in the ticketing system. • Ensure tickets are resolved within the defined Service Level Agreement (SLA). Requirements: • Currently pursuing or recently completed a degree/diploma in IT, Computer Science, Business Administration, or a related field. • Excellent written communication skills with a customer-focused attitude. • Basic understanding of troubleshooting methods and technical processes. • Ability to multitask and manage time effectively in a fast-paced environment. • Familiarity with ticketing systems is a plus but not mandatory.