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Service Engineer (Internship)

Salary undisclosed

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PREFERABLY 4-6 MONTHS OF INTERNSHIP Position Overview: We are seeking a motivated and enthusiastic IT Service Engineer Intern to join our dynamic IT team. The ideal candidate will assist in providing technical support, troubleshooting IT issues, and maintaining IT infrastructure. This internship offers an excellent opportunity to gain practical experience in IT service management and enhance your technical skills in a professional setting. Key Responsibilities: Technical Support: Assist in resolving hardware, software, and network issues reported by end-users. System Maintenance: Help in monitoring and maintaining IT systems, including servers, workstations, and network devices. Incident Management: Log and track IT incidents and service requests using the company’s ticketing system. Documentation: Create and update technical documentation, including user guides, troubleshooting procedures and project document. Configuration: Assist with the configuration and deployment of new hardware and software. Backup and Recovery: Assist in performing regular backups and help with recovery procedures in case of data loss. Testing: Support in testing and validating new IT solutions and updates before full deployment. Collaboration: Work closely with senior IT staff on various projects and tasks, including system upgrades and integrations. Requirements: Education: Currently pursuing a Diploma or Degree in Information Technology, Computer Science, or a related field. Technical Skills: Basic understanding of IT systems, including hardware, software, and networking concepts. Problem-Solving: Strong analytical and problem-solving skills with attention to detail. Communication: Excellent verbal and written communication skills. Team Player: Ability to work collaboratively in a team environment and adapt to a fast-paced setting. Learning Attitude: Willingness to learn new technologies and adapt to changing environments. Preferred Qualifications: Familiarity with Windows and basic knowledge of networking concepts and protocols. Experience with IT service management tools (e.g., ticketing systems) is a plus. What We Offer: Hands-on Experience: Opportunity to work on real-world projects and gain practical experience. Mentorship: Guidance and support from experienced IT professionals. Networking: Opportunities to connect with industry professionals and fellow interns. Growth: Gain valuable skills and insights into the IT industry, enhancing your future career prospects.