Senior Operation Manager (Pavilion) (RM4k - 6k) #MHM

Key Responsibilities: 1. Order Processing & Management • Manage and process purchase orders and sales orders to ensure that orders are fulfilled timely to meet replenishment needs & intro dates • Manage B2B and B2C orders, ensure allocated inventory to fulfil orders within set KPI • Process non-sale orders (samples/promotion/sponsorship/POP) and on time delivery to support marketing plans • Work with 3PL warehouse and transportation for efficient distribution to stores, accounts and consumers • Process trade documents, ensure compliance with custom rules & regulations • Ensure updated data are uploaded and maintained in the system • Ensure queries are attended to and resolved in a timely, responsible and proactive manner • Work closely with other internal/external functions for smooth operations process (Marketing, Finance, Sales, Warehousing, Forwarding Company etc.) 2. Order Book Management • Ensure the prebooks are captured accurately and timely in system • Manage the accurate reporting and analysis of the order book against projected sales • Work with sales team to deliver accurate forecast and delivery plans • Manage the sales order book and ensure the data accuracy • Provide business analysis and insights on order book against projected sales 3. Returns Management • Manage the returns to warehouse and transfers between stores to support the product cadence plans • Work with ecommerce team on returns and refunds • Ensure accuracy and efficiency in the reverse logistics • Ensure returns are in saleable condition and received accuracy in ERP & POS system 4. Operational Support • Provide operational support to drive sales and growth for the business • Work with cross functional teams to achieve excellent customer experience • Participate in any compliance audits and respond to audit queries • Contribute and provide support in any project implementation • Generate data analytics and reporting • Assist to identify, recommend and implement continuous improvement initiatives to improve service delivery and efficiency • Ensure work documentations and work processes are filed and updated on time • Troubleshooting and problem solving • Ensure compliance to the company’s policies and guidelines • Assist to provide effective knowledge transfer / sharing for sustainable development of knowledge within the team / company • Guide and assist other team-mates • Perform other duties as and when assigned by the Operations Supervisor, including job rotation Key Measures: • Orders are captured accurately and fulfilled on time • Excellent customer service • Operational efficiency • Data processing and management • Work with minimal supervision Requirements and Attributes: • Post Graduate Degree, preferably in Supply Chain/ Logistics/ Operations or equivalent • Well-developed computer and data analytical skills with a proficiency in MS Excel • Good analytical and communication skills • Ability to multi-task and work under pressure • Team player with positive attitude • Prior experience in order fulfilment, ecommerce and customer service • Strong operational experience in Malaysia