
E-Commerce Executive
RM 3,000 - RM 4,500 / month
Checking job availability...
Original
Simplified
Job Summary:
The E-commerce Executive is responsible for managing the day-to-day operations of the company’s online store. This role involves overseeing product listings, optimizing the user experience, driving sales, managing inventory, and ensuring seamless order fulfillment. The E-commerce Executive will also monitor key performance metrics to help increase online revenue and enhance customer satisfaction.
Key Responsibilities:
- Product Management:
- Create, update, and optimize product listings on e-commerce platforms (such as Amazon, eBay, Shopify, etc.).
- Ensure that product descriptions, images, prices, and inventory levels are accurate and up-to-date.
- Collaborate with the marketing team to create engaging product content (SEO-friendly descriptions, high-quality images, and videos).
- Sales & Revenue Optimization:
- Monitor online sales trends and implement strategies to improve sales performance.
- Manage product promotions, discounts, and pricing strategies to boost sales.
- Implement SEO best practices to improve the visibility of products on e-commerce platforms.
- Customer Service:
- Respond to customer inquiries and resolve any issues or complaints promptly via email, chat, or phone.
- Handle returns, exchanges, and refunds in accordance with company policy.
- Monitor customer reviews and feedback to maintain high customer satisfaction levels.
- Order Fulfillment:
- Oversee the processing and timely dispatch of customer orders.
- Work closely with the logistics team to ensure smooth order fulfillment and inventory management.
- Track shipments and provide customers with timely updates on their orders.
- Inventory & Stock Management:
- Monitor stock levels and coordinate with suppliers or warehouses to ensure product availability.
- Implement inventory control measures to prevent overstocking or stockouts.
- Keep track of product performance to determine which items need reordering or discontinuation.
- Data Analysis & Reporting:
- Analyze sales, traffic, and customer behavior data using tools such as Google Analytics, Shopify Analytics, or platform-specific reports.
- Provide regular performance reports on sales, customer engagement, and website performance.
- Use insights to recommend improvements and new strategies to enhance the user experience and increase conversions.
- Marketing & Campaigns:
- Assist in the planning and execution of digital marketing campaigns, including email marketing, social media promotions, and paid ads (Google Ads, Facebook Ads).
- Ensure that all promotional campaigns are reflected accurately on the e-commerce website and product listings.