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Job Responsibility
Remunerations package:
- Excellent telephone etiquette with the ability to remain professional, confident, and patient.
- Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customersâ expectations.
- Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
- Possess strong analytical skills to identify the cause of problems and recommend solutions.
- Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
- Ability to work under pressure and with minimum supervision.
- Ability to multi-task and with good attention to detail.
- Preferable with customer service-related experience
- Strong customer management skills.
- Good communication skills and well-versed in Cantonese, English & Mandarin
- Must have good communication skills and be well-versed in Cantonese.
- Provide good email writing skills in English & Mandarin (æ±è¯æ¼é³).
- Ability to manage escalated issues / difficult customers.
- Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
- Respond to customers' inquiries professionally and promptly.
- Good listening, interpersonal, organizational skills & customer service orientation.
- Adaptability, initiative & stress tolerance.
- Attention to detail and accuracy.
- Ability to learn new products and technologies.
Remunerations package:
- Basic: RM4000 (Fixed)
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
- 9:00 AM â 6:00 PM (Monday â Friday)
- 9:00 AM â 1:15 PM (Saturday)
- Including Public Holiday (depending on the country where the service is provided)
- Level 17, Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
- Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)