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Job Responsibility
- Answer incoming calls from prospective customers
- Outbound calls to inquiries regarding to an advertisement
- Use scripts to provide information about productâs features and present their benefits
- Ask pertinent questions to understand the customerâs requirements
- Record the customerâs personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the companyâs reputation
- Go the âextra mileâ to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information
- You will be responsible for influencing existing or potential customers to attend an event or to visit the sales gallery to buy a product.
- You must be able to understand the customerâs requirements in a short time and present solutions that meet their needs.
- We are looking for an enthusiastic Telemarketer to expand clientele by answering requests in a fast-paced environment.
- High school diploma
- Proficient in English or Bahasa Malaysia
- A successful telemarketer must be friendly and persuasive.
- The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
- Proven experience as a telemarketer or similar sales/customer service role
- Working knowledge of relevant computer programs (e.g. CRM software) is a plus
- Excellent communication and presentation skills
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
- EPF
- SOCSO
- Training
- Team building activities
- Company Trip