Guest Service Centre – Team Leader: Hyatt Centric Kota Kinabalu

In this role, you will be handling guests and employee inquiries in a courteous and efficient manner and is expected to act proficiently in all aspects of emergency procedure and maintain professional discretion. You must have excellent customer service and communication skills. You should have a pleasant attitude, professional phone demeanor, and efficient typing skills. should be well-informed on all facilities available in the hotel so that you can address guest concerns in a timely, knowledgeable and professional manner. As a team leader, you will also be responsible in supervising the performance of other associates in the department, including Reservations and delegating them with appropriate duties and responsibilities.

Ideally, a diploma or degree in Hospitality or Tourism Management. Minimum of 2 years' work experience as a Reservation Agent or Front Office Supervisor in a larger operation. Strong problem-solving, administrative, and interpersonal skills. Computer literate and excellent English communication skills both in written and verbal.