Epicareer Might not Working Properly
Learn More

L2 & L3 Application Support

  • Full Time, onsite
  • Agensi Pekerjaan Ideal Reliance Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 5,000 - RM 8,500 / month

Checking job availability...

Original
Simplified

Our client serves as a central hub for IT services, making a substantial contribution to their regional operations. The center plays a pivotal role in supporting digital transformation by overseeing IT services, applications, and infrastructure, while also delivering technical support, system integration, cloud solutions, and data management services.

What You Will Do

  • ​Provide second-level support for application-related issues, ensuring timely and effective resolutions.
  • ​Analyze, troubleshoot, and resolve complex technical issues related to applications, including functionality, performance, and configuration.
  • ​Perform root cause analysis by examining logs, application data, system performance, and user interactions.
  • ​Monitor application performance, identifying areas for improvement and suggesting optimizations.
  • ​Writing clear and detailed documentation outlining troubleshooting procedures, solutions, and best practices.
  • ​Ensure proper access control and security protocols are followed to protect sensitive application data.
  • ​Manage and track application-related incidents and service requests through IT service management tools (e.g., ServiceNow, JIRA).

What You Need:

  • ​Possess a Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • ​Strong experience with application troubleshooting, issue resolution, and performance optimization
  • ​Proficiency in SQL for querying databases and analyzing application data.
  • ​Understanding of user access levels, privileges, and the ability to troubleshoot permission-related issues.
  • ​Ability to document technical procedures and solutions clearly for non-technical users.
  • ​Familiarity with scripting languages and experience with cloud platforms and application monitoring tools is a plus.

What's On Offer:

  • Offered Salary: Up to RM8,500.00
  • Working hours: Monday to Friday, 8.45AM to 5.45PM
  • Type: Contract of 12 Months (yearly renewal)
  • Work Location: Kuala Lumpur, Malaysia

Job Type: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM8,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday

Work Location: In person