
L2 & L3 Application Support
RM 5,000 - RM 8,500 / month
Checking job availability...
Original
Simplified
Our client serves as a central hub for IT services, making a substantial contribution to their regional operations. The center plays a pivotal role in supporting digital transformation by overseeing IT services, applications, and infrastructure, while also delivering technical support, system integration, cloud solutions, and data management services.
What You Will Do
- Provide second-level support for application-related issues, ensuring timely and effective resolutions.
- Analyze, troubleshoot, and resolve complex technical issues related to applications, including functionality, performance, and configuration.
- Perform root cause analysis by examining logs, application data, system performance, and user interactions.
- Monitor application performance, identifying areas for improvement and suggesting optimizations.
- Writing clear and detailed documentation outlining troubleshooting procedures, solutions, and best practices.
- Ensure proper access control and security protocols are followed to protect sensitive application data.
- Manage and track application-related incidents and service requests through IT service management tools (e.g., ServiceNow, JIRA).
What You Need:
- Possess a Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Strong experience with application troubleshooting, issue resolution, and performance optimization
- Proficiency in SQL for querying databases and analyzing application data.
- Understanding of user access levels, privileges, and the ability to troubleshoot permission-related issues.
- Ability to document technical procedures and solutions clearly for non-technical users.
- Familiarity with scripting languages and experience with cloud platforms and application monitoring tools is a plus.
What's On Offer:
- Offered Salary: Up to RM8,500.00
- Working hours: Monday to Friday, 8.45AM to 5.45PM
- Type: Contract of 12 Months (yearly renewal)
- Work Location: Kuala Lumpur, Malaysia
Job Type: Contract
Contract length: 12 months
Pay: RM5,000.00 - RM8,500.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Work Location: In person