Manager, Distribution

Reports To

Role Purpose

Key Accountability

• Manage and develop a high-performing team, fostering knowledge enhancement and creating an overall agile workforce capable of adapting to new challenges and tasks.

• Take accountability for budgeting GDS, NDC, Auditing, Polling, and ongoing costs for services covered under the HD (Oneworld, GDS, MEDA) and project costs, ensuring compliance with the pre-approved budget. Furthermore, I oversee the implementation and regular update of SOPs for all work streams and functions.

• Analyze and optimize the distribution ecosystem, providing a high-level overview to management and guiding peers on cost optimization strategies. This includes engaging with Revenue Management (RM) and Regional Sales to enhance the distribution process.

• Develop a robust distribution infrastructure to establish NDC as the lead, ensuring support from Regional Sales, Revenue Management, and IT departments. This involves piloting the solution and providing a platform for Malaysia Airlines to roll out NDC as a preferred and enhanced distribution capability.

• Manage contractual obligations with internal and external stakeholders, preparing management papers and necessary presentations to obtain internal approvals as per governance guidelines.

• Drive changes after thorough evaluation, constantly challenging the status quo to identify alternative methods and approaches that support the commercial division as a second-level support whenever possible.

• Establish an auditable reporting capability and enforce tracking capability across the board, ensuring accountability and compliance.

• Undertake any other tasks/functions falling under the DSS Helpdesk in the future.

Qualifications & Working Experience

Skills & Knowledge

• Possess excellent written and verbal communication skills, enabling effective communication with internal and external stakeholders.

• Demonstrate in-depth knowledge of Reservation & Ticketing, with the ability to troubleshoot and analyze route causes.

• Display leadership skills in the development of a multi-skilled and agile workforce, utilizing the company's performance management tools.

• Possess a strong technical background, enabling the effective communication of instructions to a non-technical audience.

• Maintain a customer-service-oriented approach, coupled with a problem-solving attitude.

Key Challenges

• Continuously maintain and enhance knowledge to stay up to date with industry advancements and best practices.

• Take accountability for managing overall distribution costs for classic channels (EdiFact) while simultaneously developing and introducing new channels (NDC).

• Ensure that distribution costs remain a focal point during the roll-out of new features, while supporting the digital strategy under LTPB 2.0.

• Create a robust NDC Support infrastructure within the internal HD, enabling efficient operations.

• Manage and address contractual obligations with GDS partners, ensuring compliance with existing agreements.