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Jobs or company...

Executive-Live Chat

  • Full Time, onsite
  • Hong Leong Bank Berhad
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
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Simplified

Overview

The Live Chat Executive’s key responsibility is to handle Bank product enquiries through HLB’s live chat channel/platform to ensure that we deliver a world class experience service to all HLB customers via HLB corporate website / HL Connect and Mobile Chat application. The successful candidate will report to the Cognitive Customer Advisor Manager.

Key Responsibilities:

  • Proactively highlight and escalate customer feedback to relevant departments, ensuring timely and quality responses to enhance customer satisfaction.
  • Understand the key processes while recommending effective solutions to improve customer service delivery.
  • Craft clear, concise and grammatically correct content tailored to diverse target markets as well as understanding different language styles with experience on web mark-up language and search engine optimization.
  • Maintain a cohesive brand voice across all communication channels to reinforce the company’s values.
  • Actively participate in team, unit and department activities that inculcates close team relationships and regularly contribute ideas for workplace improvement.

Job Requirements:

  • Malaysia citizen.
  • Diploma/Degree in any field of study with 2 years and above experience in customer support via email, social media response and live chat.
  • Working proficiency in English and Malay (written/spoken) and competent in Microsoft Office applications (Word & Excel).
  • Strong phone etiquette with ability to maintain a positive demeanour when communicating with internal and external stakeholders, active listening skills and driven to delight every customer.
  • Must be flexible to work on shift hours and on Weekdays, Saturday and Public Holiday.

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account

HLB Careers Link:

https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/HLT-Hong-Leong-Tower/Executive--Live-Chat_JR0000019132

For more job opportunities, please go to HLB Careers

https://hlb.wd3.myworkdayjobs.com/HLBCareers/