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Jobs or company...

Manager, Chargeback & Dispute Management

  • Full Time, onsite
  • Hong Leong Bank Berhad
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
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Overview

We are looking for highly motivated and dynamic professionals for the role of Manager, Chargeback & Dispute Management. The successful candidates will report to the Section Head of Merchant & Card Operations.

Key Responsibilities:

  • Process, analyze & conduct investigation on transaction disputes and ensure all transactions are performed within the stipulated time frame as specified in Visa and MasterCard’s regulations to minimize monetary losses.
  • Act as a checker & approver on daily transmission, fulfillment & representment documentations, rejected chargeback transaction, Issuing disputes transactions, liable/verification letter, GL entries from Customer Service/ Fraud department for recovery purpose.
  • Perform daily reconciliation via monitoring of GL Account for NDSA (Normal Dispute Suspense Asset), monthly MIS & BNM reporting disputed transactions and tabulation of month-end ageing buckets & statistics on Balance Sheet Review before submission due.
  • Support and attend to cross function initiatives within the Card & Merchant Operation team such as UAT projects, prepare chronological event timelines for financial related dispute cases meant for pre-arbitration, arbitration, pre-compliance and resolution cases filed by Cardholders to Ombudsman for Financial Services (OFS) and Consumer Tribunal Court.
  • Monitor and review decisions made on exception reports for late settlement/ insufficient/ blocked accounts and perform necessary action on the transactions adhering with bank policy and BNM guidelines as necessary.

Job Requirements:

  • Malaysian citizen.
  • Diploma/ Bachelor’s Degree/ Professional Degree holder and above in Banking or any related discipline qualification
  • 3 years above of relevant experience in Dispute Resolution, Chargeback Handling, Dispute Management System (DMS), Visa & MasterCard Dispute Cases are preferable.
  • Proficient in English (written & spoken) and Microsoft Office applications.
  • Detail-oriented with proven analytical skills.

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

HLB Careers Link:

https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/HLT-Hong-Leong-Tower/Manager--Chargeback---Dispute-Management_JR0000016884

For more job opportunities, please go to HLB Careers:

https://hlb.wd3.myworkdayjobs.com/HLBCareers/