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Deskside Support Engineer (Junior)
RM 4,000 - RM 4,999 / month
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• Responsible for daily technical and application support. • Document troubleshooting details to build the knowledge base for future reference and analysis. • Maintain existing PCs, Networking Equipment and IT peripherals to agreed standards under the direction of the team leader. • Maintain an accurate inventory of all hardware and software. • Escalate to the next level support for issues that cannot be resolved under the scope of Level 1. • Develop and maintain active and progressive working relationships with all team members. • Support and coordinate system issues through the established ticketing system. • Any other tasks and duties as required.