Customer Care Associate

Job Responsibilities: - • Work with customer care team to ensure proper customer service is being delivered. • Greet customer and merchant warmly and ascertain problem or reason for calling. • To handle all enquiries from customer and merchants, provide appropriate feedback and alternatives within the time limits. • Provide accurate, valid and complete information by using the right methods or tools. • Contribute to team effort by accomplishing related results as needed. • Resolve product or service problems via phone, email & mail by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution. • To provide support and user guidance for Company’s services and products. • Assist in any ad-hoc tasks as and when is assigned by immediate superior. Job Requirements: - • Candidate with at least one (1) year of working experience in customer service is preferred. • Experience in a call or contact center environment will be an added advantage. • Candidate must good in multitasking and ability to resolving conflict and problem for customers and merchants. • Good in computer literate, especially in MS applications and good troubleshooting skills. • Able to work independently with minimum supervision and team player. • The ability to priorities with excellent time management skills. • Strong phone contact handling skills and active listening. • The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters. • Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive. • Good interpersonal, communication and organizational skills. • Good command of Bahasa Malaysia, English and additional speaking or writing language will be a plus. • Willing to work on shifts.