Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Community Operations Specialist

Salary undisclosed
Checking job availability...
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Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!

We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.

WHO ARE WE?

Pelago is a travel experiences platform created by Singapore Airlines Group. We connect you with global, local cultures and ideas so you can expand your life. We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!

The Community Operations Team in Pelago is responsible for delivering best-in-class support and customer experience for our Customers and Providers around the clock. If you are passionate about customer service and excited to be part of a newly launched team in Malaysia, Pelago Community Operations Team is the place for you.

WHAT WILL YOU DO?

We are looking for positive and energetic Community Operations Specialists to deliver great customer experience to our customers and provider community globally. You will be the point of contact for enquiries and be pivotal in building trusting and endearing relationships with our customers.

As a Community Operations Specialist, You Will

  • Provide outstanding service by troubleshooting and resolving customers and providers’ enquiries via email, live chat, phone, social media and other online channels
  • Ensure high level of customer satisfaction by responding in a prompt, helpful and friendly manner
  • Maintain and ensure product information is updated and accurate on our website
  • Provide voice of customer feedback to internal teams such as Escalations Team, Account management and Engineering teams and work with them to resolve issues and improve the overall customer experience

WHAT EXPERTISE ARE MUST HAVES FOR THIS ROLE?

  • At least 2 years of experience, preferably in a fast paced customer service/ service industry/ contact centre/ operations/ e-commerce environment
  • Excellent English, both written and spoken, proficiency level B2 or C1 (preferable)
  • Excellent comprehension and communication skills
  • Exemplary customer service skills, you pride yourself in being able to constantly raise the bar of driving great customer experience
  • Great empathy for our users. You put the user in front of what you do, anticipate their needs
  • Team player with high level of responsibility and able to work independently
  • Able to work 24/7 rotational shifts especially night shifts (10pm - 7am), weekends and Public Holidays to support daily operations. 5 day work week.

WHAT EXPERTISE ARE GOOD TO HAVE?

  • Candidates must possess at least a Diploma or Bachelor’s Degree in Business Administration or related field.
  • Creative problem solver, who enjoys solving problems proactively and delivering exemplary service.
  • Good time management skills and work organisational abilities, you multitask and can prioritise effectively.
  • Comfortable working with systems and tools, prior experience using Zendesk or other customer service software preferable but not mandatory.
  • Sales, Telesales or Telemarketing experience will be advantageous.

If you’re as excited as we are in this journey, do apply directly with a copy of your full resume. We'll reach out to you as soon as we can!