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Sales & Merchant Onboarding Specialist

  • Full Time, onsite
  • ReserveDaily | Reserve your path to wellness
  • Kuala Lumpur, Malaysia
Salary undisclosed

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JOIN THE STARTUP REVOLUTION - We are looking for a battle-ready hero!

Are you a warrior with a vision ? A leader with a fire in your belly? Have infinite convincing skills that you are confident to convince ? A team player who's ready to go to war and win for something BIG? If so, we want YOU!

Incentives up to MYR 1,000 or more if you can outperform

We need someone who's willing to go the extra mile, take the reins and grow with us as we charge toward success, someone with a vision and eager to contribute to growth. We are a start up , fearless on a mission to onboard as many merchants as possible in the health & wellness space. If you think you like talking or meeting people , a Go-getter who sees challenges as opportunities and is ready to hustle HARD , hit APPLY

About the Role:

Join a dynamic and fast-growing health & wellness platform, empowering industry players like spas, wellness centers, clinics, therapy providers, and more! As a Sales & Merchant Onboarding Specialist, you'll play a vital role in welcoming new merchants, providing exceptional support, and ensuring they maximize the benefits of our platform.

This is an excellent opportunity for those passionate about health & wellness, skilled in client relationships, and ready to grow in a thriving sector.

Key Responsibilities:

1. Merchant Onboarding & Relationship Management

  • Guide merchants through the onboarding process, ensuring they understand the platform’s value and benefits.
  • Conduct personalized consultations and tailor onboarding plans for individual business needs.
  • Present the platform effectively through in-person meetings, video calls, or at business events.

2. Client Support & Appointment Management

  • Organize and confirm appointments for onboarding, follow-ups, and consultations.
  • Provide exceptional pre-and post-appointment support to ensure a seamless experience.
  • Resolve technical or service-related issues quickly and efficiently.

3. Sales & Relationship Building

  • Use persuasive communication to highlight the platform's benefits and overcome objections.
  • Build long-term relationships, ensuring ongoing satisfaction and engagement with merchants.

4. Market Understanding & Research

  • Stay updated on health & wellness industry trends and competitor activities.
  • Use social media and other channels to identify merchant prospects and trends.
  • Proactively research and connect with new merchants to expand the platform's network.

5. Creative Problem-Solving

  • Develop innovative outreach strategies, including personalized offers, webinars, and educational content.
  • Address merchant concerns with actionable solutions and gather feedback to enhance services.

6. Administrative & Reporting Tasks

  • Maintain accurate records of merchant interactions and onboarding progress in the CRM system.
  • Prepare reports to track onboarding metrics and outcomes.

7. Personality & Soft Skills

  • Be approachable, empathetic, and professional in all interactions.
  • Adapt your approach to suit different business settings and client needs.

What We’re Looking For:

Ideal Candidate Profile:

  • Experience: Background in sales, customer service, or merchant onboarding is a plus.
  • Health & Wellness Interest: Passion for or experience in the health & wellness industry.
  • Communication: Strong verbal and written communication skills with excellent presentation abilities.
  • Tech-Savvy: Familiarity with CRM systems, social media platforms, and digital tools.
  • Creative & Proactive: Think outside the box to solve challenges and create opportunities.
  • Organized & Reliable: Capable of managing multiple projects and relationships simultaneously.
  • Travel: Willingness to travel for meetings or business events as needed.

Why Join Us?

  • Thriving Industry: Be part of a rapidly growing health & wellness sector.
  • Career Growth: Opportunities for professional development and career advancement.
  • Dynamic Environment: Work in a fast-paced role where every day brings new challenges and opportunities.
  • Impactful Work: Help wellness businesses thrive while shaping a healthier world.

Compensation:

  • Basic Salary: MYR 2,800- MYR 3,300 ( if you think you are able to perform, we can always negotiate on the terms
  • Bonus Incentives: Up to MYR 1,000 based on performance.

How to Apply:

Ready to make an impact in the health & wellness industry? Submit your resume and a cover letter highlighting your relevant experience and passion for this role to [email protected].

We’re excited to have you on our team!