FRONT DESK/ RECEPTIONIST

Key Responsibilities Customer Service: Greet and welcome patients warmly as they enter the dental clinic. Answer phone calls promptly and professionally. Address patient inquiries regarding appointments, treatments, and billing. Provide clear information about insurance and payment plans. Appointment Scheduling: Schedule, confirm, and reschedule patient appointments. Maintain an organized appointment calendar to ensure efficient patient flow. Follow up with patients for appointment reminders and missed visits. Administrative Duties: Process new patient registrations, update records, and verify insurance information. Handle patient check-ins and check-outs, including collecting payments and issuing receipts. Manage and maintain patient records, ensuring confidentiality and compliance with HIPAA regulations. Organize and distribute incoming mail, emails, and faxes. Insurance & Billing: Verify dental insurance coverage and benefits for patients. Submit and follow up on insurance claims. Assist patients with billing inquiries and payment arrangements. Clinic Coordination: Maintain the cleanliness and organization of the reception area. Collaborate with dental assistants, hygienists, and dentists to ensure smooth operations in the dental clinic. Order and manage office supplies as needed.