Credit Recovery Officer

Pasadana Sdn Bhd, established in October 1997 and based in Bandar Sunway, Selangor, is a leading debt collection agency with 26 years of experience. We work with clients across various industries, including finance, telecommunications, education, corporate, and government sectors. Our focus is on helping clients recover unpaid debts professionally and discreetly, maintaining their reputation throughout the process. Fast growing Debt Recovery company Opportunity for career growth & learning Comfortable work environment & teamwork In line with our expansion program we seek to hire a pool of dynamic, loyal and dedicated candidates to fill the position of Credit Recovery Officer. Key Responsibilities: • To be responsible for maximizing collection through effective collection actions and minimizing the collection cost • Work according to the collection goals established and meeting the collection target and productivity KPIs • Follow all company rules and regulation, compliance, code of conduct including maintaining the secrecy of customer record • Contact the debtors as allocated by the Leader/Manager to request for outstanding payment as quickly and efficiently as possible via telephone call, sms, notices and all other collection method approved by the company • Review on all account which has contactable telephone numbers and re-initiate follow-up call and converting these accounts to be a payable account • Attend and resolve debtors’ enquiries with regards to collection actions initiated by you on outstanding payment or related matters • Record all information obtained into the system and ensures the account status is always up to date • Inform and communicate with the Team Leader on any work-related issues • Any other duties commensurate to this role as may be required from time to time Key Requirements: • Hold at least SPM certificate or any other equivalent qualification approved by management • Minimum 1-2 years of experience in relevant industry or fresh graduate is encouraged to apply • Fluent in Bahasa Malaysia and professional English • Able to work independently with minimum supervision and team work oriented. • Self-motivated, aggressive, strong analytical, interpersonal and excellent communication skills. • Have experience in customer service or debt collection is an added advantage Salary : Basic + COMMISSION (UNLIMITED)