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Client Support Officer (TRX) (RM3.5k) #MHM

  • Full Time, onsite
  • Agensi Pekerjaan Recruit Express Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 3,999 / month

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Job Summary: Providing after sales service/support to investors, agents and branches. Also provide timely response to queries from the above channel Essential / Key Duties & Responsibilities: • Answering calls from the Branches, Agents and Customers regarding Unit Trusts. • Provide customer service to customer and agents who walk in at the counter. • Follow up for incomplete transactions submitted by branches, agents and customers. • Handling written enquiries related to agent and customer. • Continuously suggest new process improvement related to customer servicing. • Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request. • Assisting investors/agents to resolve any issues arise from online platform. • Liaising with service providers and other departments for all operational matters related to daily investors’ transactions. • Adhoc task as assign by Superior Experience/ Qualifications/Requirement: • Candidates with working experience in customer service will be an advantage • Candidates must possess at least SPM and above • Good communication in English • Good interpersonal skills • Detail-oriented, organize, self-motivated & ability to work independently • Responsible, positive and aggressive attitude.